TrailheadClients & Guest ExperienceContinuity & rebooking
CX-06Repeat-client requestNo assistant eval · Coverage unknown

Plan a Repeat Client Rebooking

Let an authenticated repeat client request another trip from published facts while human approval remains required.

Track

Continuity & rebooking

Phase

Repeat-client request

Starts with

Eligible prior trip and published package

Ends with

Timed hold and pending CIS awaiting approval

Use safe non-production records to verify this implemented workflow and its release boundary.

Before you start

Environment
Non-production with an authorized sample identity

Run the scenario

  1. 1GuideTrailhead Client · Plan another trip

    Trailhead verifies repeat-client identity and shows eligible published options

    Expected evidence

    One timed hold and pending CIS exist, with human approval clearly required.

Scenario completed

Timed hold and pending CIS awaiting approval

Repeat-client request
Eligible prior trip and published package→Timed hold and pending CIS awaiting approval

If it does not match

  • Do not present open package-switching or flexible-alternative QA items as complete.