Trailhead Documentation

Scenario map

Follow the operating track, open a scenario, and see where responsibility changes hands.

1 tracks7 scenarios

Client continuity

Prepare, communicate, preserve useful context, and support safe repeat visits.

Primary path

CX-01Available
Maintain the Client Profile
No assistant eval · Coverage unknown
Keep reusable identity, returning status, contact details, preferences, and notes trustworthy before they are needed for another trip.
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CX-02Available
Prepare the Guest Experience
Assistant eval mapped · Partial coverage
Turn known preferences and needs into clear preparation without changing the trip promise held by the CIS.
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CX-03Available
Record Feedback and History
No assistant eval · Coverage unknown
Preserve useful feedback after the stay so the next interaction starts with context rather than memory alone.
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CX-04Available
Prepare a Trip Through the Guest Portal
No assistant eval · Coverage unknown
Let an invited guest complete bounded trip preparation while Operations keeps the CIS promise authoritative.
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CX-05Available
Review Client Care Feedback
No assistant eval · Coverage unknown
Turn a low daily rating into one management signal and a complete, read-only review.
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CX-06Available
Plan a Repeat Client Rebooking
No assistant eval · Coverage unknown
Let an authenticated repeat client request another trip from published facts while human approval remains required.
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CX-07Available
Review the Client Trip Story
Assistant eval mapped · Coverage unknown
Keep private journal moments, shared trip memories, and the whole-trip review distinct after the stay.
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Source scope

Alerts connected to this scope

These alerts depend on records or decisions in this scope. Operations keeps the alert visible while the responsible person corrects the trusted source.

2 alerts

A name in this matrix documents operating coverage; it does not grant application access. Unconfirmed assignments remain open for El Encuentro review.

Operational alert responsibility matrix
Alert	When	Source scope	Trigger summary	Responsibility	El Encuentro coverage	Status
Client readiness is overdue	Prepare	Trips & CIS / Client Experience	Required activation or client preparation remains incomplete after its deadline.	Primary: OperationsEscalation: Executive when the client promise is at risk	Primary: To confirmBackup: To confirm	Needs Review
Client feedback needs attention	Close	Clients & Guest Experience	Eligible feedback requires an operational response.	Primary: OperationsEscalation: Executive for safety, welfare, or unresolved client impact	Primary: To confirmBackup: To confirm	Needs Review

Client continuity

Maintain the Client Profile

Prepare the Guest Experience

Record Feedback and History

Prepare a Trip Through the Guest Portal

Review Client Care Feedback

Plan a Repeat Client Rebooking

Review the Client Trip Story

Alerts connected to this scope