TrailheadClients & Guest ExperienceCommunication & history
CX-07Post-trip reflectionAssistant eval mapped · Coverage unknown

Review the Client Trip Story

Keep private journal moments, shared trip memories, and the whole-trip review distinct after the stay.

Track

Communication & history

Phase

Post-trip reflection

Starts with

Completed client trip

Ends with

Client-controlled story and separate trip review

You are here

CX-07
  1. CX-04Prepare a Trip Through the Guest Portal
  2. CX-05Review Client Care Feedback
  3. CX-06Plan a Repeat Client Rebooking
  4. CX-07Review the Client Trip Story

The situation

A client reviews a completed trip, controls private journal content, sees shared moments, and submits a separate whole-trip review without changing the CIS or Fishing evidence.

What starts it

A completed trip has memories, feedback, or private journal content available.

How it unfolds

GuideSystem
  1. 1

    The client opens the completed trip and reviews available memories

    Guide
  2. 2

    The client distinguishes private journal moments from shared content

    System

    This is the key moment: private content stays under client control and is not automatically shared with Operations.

  3. 3

    The client submits a separate whole-trip review

    Guide

Who's involved

Guide

Owns the human action and verifies the visible result.

System

Preserves identity, state, and record boundaries.

What each person sees

Guide

Only the authorized client context and actions

Why: complete and verify the human part of the journey

System

Bounded client, trip, and workflow state

Why: enforce trusted boundaries

The rule to remember

The client owns private journal content; shared memories, reviews, Fishing evidence, and the CIS remain separate records.