Preserve useful feedback after the stay so the next interaction starts with context rather than memory alone.
Track
Communication & history
Phase
Client continuity
Starts with
A guest interaction or completed stay produces useful follow-up.
Ends with
Reusable client context is visible
Preserve useful feedback after the stay so the next interaction starts with context rather than memory alone.
A guest interaction or completed stay produces useful follow-up.
Confirm what belongs to the reusable client history and what belongs only to a specific CIS.
Record only confirmed reusable details—including returning status when known—with enough context for the next person to act.
The shared client history is available without replacing the CIS trip document.
Reviews the client context and owns the next safe update.
Keeps the reusable client record separate from the trip-specific CIS.
Client identity, preferences, communication, and history relevant to the task.
Why: prepare a consistent guest experience
A confirmed reusable update with its client context.
Why: preserve continuity across trips
Client history is reusable; the CIS remains the source of truth for one trip's promise and required work.