TrailheadClients & Guest ExperienceCommunication & history
CX-05Feedback attentionNo assistant eval · Coverage unknown

Review Client Care Feedback

Turn a low daily rating into one management signal and a complete, read-only review.

Track

Communication & history

Phase

Feedback attention

Starts with

Submitted client feedback

Ends with

Complete review and period trend visible to management

Use safe non-production records to verify this implemented workflow and its release boundary.

Before you start

Environment
Non-production with an authorized sample identity

Run the scenario

  1. 1ManagerTrailhead Client feedback and Client Reviews

    Trailhead evaluates the explicit category ratings

    Expected evidence

    One alert per eligible recipient opens the persisted, read-only review and grounded period metric.

Scenario completed

Complete review and period trend visible to management

Feedback attention
Submitted client feedbackComplete review and period trend visible to management

If it does not match

  • If one submission creates duplicate alerts, stop and report the deduplication failure.