A guide requests a USD personal loan from Trailhead Mobile. Finance receives an action-required notification in SettleWise and either funds or rejects the request. The request itself does not change the Guide account; funding creates guide debt and a financial movement without mixing it with earnings, expenses, or reimbursements.
Track
Personal advances
Phase
Request and resolution
Starts with
Guide needs a USD personal advance
Ends with
Request funded or rejected with an explainable result
The guide submits an amount and reason, sees the pending request while it requires review, and can return to the advance screen through the request-history badge. Finance reviews the request in Guide Advances and resolves it with Fund or Reject.
A guide needs a personal USD advance that will be repaid or offset later.
The request becomes Requested and notifies Finance, but it does not create debt or change the Guide account balance.
The request appears in SettleWise under Payouts > Guide Advances with its guide, season, date, amount, status, and reason.
Finance confirms the USD funding source and payment method. Funding creates the payout, guide receivable, and debt movement.
Rejection changes the request status and records the review outcome without creating a payout, debt, earning, or expense movement.
Requests the amount in USD, provides the real reason, and follows the request separately from earnings and expenses.
Receives the SettleWise notification, reviews the request, and funds or rejects it with the required financial record.
A pending card only while the request is Requested, a request-history badge on Request personal advance, and advance details kept separate from earnings, expenses, and reimbursements.
Why: follow the request without confusing it with available cash or earnings
An unread action-required notification and a searchable Guide Advances table with direct Fund and Reject actions.
Why: resolve the request and preserve the correct accounting boundary
A request is not a balance movement. Only funding creates a guide receivable and debt movement, using the guide's stable debt account; it is never an earning, expense, or reimbursement.