Close the handoff only when the receiving person confirms responsibility for the guest's next movement.
Track
Handoff readiness
Phase
Guest movement
Starts with
The guest reaches the planned handoff point.
Ends with
Movement responsibility is explicit
Close the handoff only when the receiving person confirms responsibility for the guest's next movement.
The guest reaches the planned handoff point.
Confirm place, time, provider, contact, and who owns the next action.
Resolve missing or conflicting details before the guest is in motion.
Responsibility changes only when the receiving side has the same confirmed plan.
Plans the movement and identifies the responsible parties.
Uses the confirmed handoff details when responsible for receiving or moving guests.
Movement timing, locations, provider, contact, and handoff responsibility.
Why: coordinate one movement leg
Only the confirmed details needed to receive or move the guest.
Why: complete the handoff safely
Travel & Handoffs owns movement legs and responsibility changes; the CIS owns the wider trip promise.