Make the next movement and responsibility explicit, including any final-save CIS change notification, before the guest changes hands.
Track
Handoff readiness
Phase
Guest movement
Starts with
A movement leg is approaching or an assigned guide receives a CIS travel update.
Ends with
Movement responsibility is explicit
Make the next movement and responsibility explicit, including any final-save CIS change notification, before the guest changes hands.
A movement leg is approaching or an assigned guide receives a CIS travel update.
When the final reviewed CIS save changes travel, open What changed. A flight-time alert identifies the flight, previous time, new time, and the airport pickup or transfer that needs coordination.
Resolve missing or conflicting details before the guest is in motion.
Responsibility changes only when the receiving side has the same confirmed plan.
Plans the movement and identifies the responsible parties.
Uses the confirmed handoff details when responsible for receiving or moving guests.
Movement timing, locations, provider, contact, and handoff responsibility.
Why: coordinate one movement leg
Only the confirmed details needed to receive or move the guest.
Why: complete the handoff safely
Travel & Handoffs owns movement legs and responsibility changes; the CIS owns the wider trip promise.