Trailhead · User Journeys

Trips & CIS

How Trailhead turns a booked client trip into a trusted CIS: the trip promise, itinerary, passengers, requested services, assigned team, and exact work handed to Fishing.

Scenario map

Follow the operating track, open a scenario, and see where responsibility changes hands.

5 tracks11 scenarios

Source scope

Alerts connected to this scope

These alerts depend on records or decisions in this scope. Operations keeps the alert visible while the responsible person corrects the trusted source.

2 alerts

A name in this matrix documents operating coverage; it does not grant application access. Unconfirmed assignments remain open for El Encuentro review.

Operational alert responsibility matrix
AlertWhenSource scopeTrigger summaryResponsibilityEl Encuentro coverageStatus
Required Program missingPrepareFishing OperationsRequired work still has no Program after the preparation trigger.Primary: Daily Guide Coordinator dutyEscalation: Head GuidePrimary: Dynamic from lodge/day dutyBackup: To confirmNeeds Review
Client readiness is overduePrepareTrips & CIS / Client ExperienceRequired activation or client preparation remains incomplete after its deadline.Primary: OperationsEscalation: Executive when the client promise is at riskPrimary: To confirmBackup: To confirmNeeds Review