TrailheadGuides & AssignmentsAssignments
AS-07Coverage exceptionNo assistant eval · Coverage unknown

Adjust CIS Team Coverage

Keep full-CIS coverage as the default and record one continuous partial range only when a Guide/AUX team joins late or leaves early.

Track

Assignments

Phase

Coverage exception

Starts with

Team covers the full CIS by default

Ends with

Effective continuous coverage visible

You are here

AS-07
  1. AS-01Capture Requested Guides And POA Capacity
  2. AS-02Build A Guide And Assistant Team
  3. AS-04Confirm A New Assignment
  4. AS-05View Today And Upcoming Assignments
  5. AS-06Reassign A Booking Team
  6. AS-07Adjust CIS Team Coverage
  7. AS-08Replace A Program Day Guide
  8. AS-09Block A Program With A Missing Guide License

The situation

A saved operational team cannot cover the complete CIS window. Operations adjusts its inclusive start and end dates without changing every normal full-range row.

What starts it

A saved Guide/AUX team joins after the CIS starts or leaves before it ends.

How it unfolds

OperationsSystemGuide
  1. 1

    Open the saved operational team

    Operations

    A new team covers the full CIS when no exception is recorded.

  2. 2

    Choose Adjust dates and select one inclusive continuous range

    Operations

    The range must stay inside the CIS booking window.

  3. 3

    Trailhead validates availability across the effective range

    System

    This is the key moment: conflict checks and saved daily assignments use the exception range, not the full CIS.

  4. 4

    Save the team with its partial-coverage state

    Operations

    The row shows the adjusted dates without repeating full-range labels on normal teams.

  5. 5

    Review the resulting assignment dates

    Guide

    Calendar, mobile, document, and notification views inherit the same daily assignments.

Who's involved

Operations

Records and reviews the exceptional coverage range.

System

Validates the range and creates daily assignments only inside it.

Guide

Sees only the dates included in the effective assignment.

What each person sees

Operations

A compact Adjust dates action and visible partial-coverage summary

Why: Represent a real exception without adding noise to every normal team.

Guide

Only the effective dates in Calendar and mobile assignments

Why: Follow the work actually assigned.

The rule to remember

No dates means full-CIS coverage; an exception is one continuous inclusive range and can always be reset to full coverage.