Trailhead · User Journeys

Guides & Assignments

How Trailhead keeps a trusted list of people in Guides and turns it into guide-and-assistant teams for client work — from person profiles and readiness to assignment, visibility, and change.

Scenario map

Follow the operating track, open a scenario, and see where responsibility changes hands.

2 tracks15 scenarios

Shared operating concept

Source scope

Alerts connected to this scope

These alerts depend on records or decisions in this scope. Operations keeps the alert visible while the responsible person corrects the trusted source.

1 alerts

A name in this matrix documents operating coverage; it does not grant application access. Unconfirmed assignments remain open for El Encuentro review.

Operational alert responsibility matrix
AlertWhenSource scopeTrigger summaryResponsibilityEl Encuentro coverageStatus
Program needs changesPrepareFishing OperationsA Program has a blocking conflict or requested correction.Primary: Daily Guide Coordinator duty for routine conflictsEscalation: Head Guide for escalated conflictsPrimary: Dynamic from lodge/day dutyBackup: To confirmNeeds Review